Stafford and Rural Homes (SARH) and Housing Worx employ almost 200 staff and work hard to attract and retain talented staff who can live our values every day.
I have worked in the Development Team at Stafford and Rural Homes for 18 months. A typical day involves attending site meetings, meeting with consultants, writing reports and undertaking development appraisals. Part of my role requires me to organise and attend consultation events to discuss Stafford and Rural Homes development proposals. I enjoy working here because no two days are the same and I am always learning new skills.
On Customer Services, no day is the same, and each phone call is different! After 18 months in my role, I have gained a wide knowledge of all areas of the business, but there is always more to learn. I feel that it is important to be approachable and versatile to provide the best possible service to our customers. The respect and support that I receive from my colleagues makes SARH a great place to work!
I have worked here for nearly 3 years now having been in various roles, starting as an apprentice back in 2012. I am now an Assistant Stream Manager for Housing Worx.
I believe the CARES values are the heart of what we are trying to achieve in Housing Worx, and applying these in my day to day role ensures we have happy customers who are kept well informed of when work is starting and by helping them if they come across any problems.
I have worked for Stafford and Rural Homes for 7 years. When I joined the organisation in 2008 I initially worked in the Governance team. In 2012 I was promoted to the position of Housing Choices Advisor.
A Housing Choices Advisor plays a crucial role in ensuring Stafford and Rural Homes delivers an exceptional landlord service. We allocate properties efficiently, achieve value for money and deliver high levels of customer service.
An Advisor works closely with customers to ensure their housing needs, desires and aspirations are met. We conduct face to face interviews, arrange for customers to view properties, offer money management advice and coordinate a host of tenancy related support.
Some of our customers can have quite complex needs. Advisors therefore require high levels of customer service skills and need to be both supportive and compassionate to these needs.
I enjoy working at Stafford and Rural Homes because it is an organisation that responds to change effectively, supports its staff and encourages empowerment.
Sasha Turnbull, now a permanent employee, was named Apprentice of the Year in 2015 following a 12 month apprenticeship in Business Administration. Sasha says the chance to gain experience in the work environment, earn a NVQ Level 2 qualification and avoid thousands of pounds of debts has set her on the right path for the future.
“I got tired of sitting in a classroom year after year. I wanted to get out there in the workplace and earn my own money, get some qualifications and start to learn more in the real world.
“I did well at school but after the first year of Sixth Form I decided I was ready for a change. I wanted to carry on learning and find a career whilst gaining experience in a work place environment. The thought of another four years of A-Level and university work really wasn’t for me.
“I love it,” she said. “I have learned a lot from the team and I’m studying for a qualification as well. I’ve got some big ambitions about what I want to achieve in my career and I feel like I’m well on my way. I want to keep learning and eventually work my way up into management, and hopefully one day head up a department.”
“I don’t want to spend years in lectures and get into lots of debt,” she added. “I’m earning my own money and feel like I have started on a very strong career path.”
I am currently working in the Housing Management team at Stafford and Rural Homes (SARH) as part of a 2 year Apprenticeship. The apprenticeship allows me to gain experience within a top 10 Sunday Times Best Not-for-Profit Organisation whilst completing Level 2 and level 3 BTEC courses.
I have taken part in many projects so far such as the Growing Health allotment scheme and I am a member of the Project Team that is developing a new document management system. I also take part in a variety of day to day tasks such as the verification of housing applications, to dealing with customer queries.
The apprenticeship scheme is a great way of pushing yourself as a person and taking the next step in your career. I’ve been with SARH for almost a year and love the warm welcoming approach the company offers and how every member of staff lives by the CARES values every day.
"Stafford and Rural Homes takes pride in the training and learning opportunities it provides for staff and it is rewarding to see people develop their skills and confidence."