Urgent repairs such as failures to heating , water or services will be responded to within 3 days
Fair Treatment for All
Stafford and Rural Homes is committed to developing a culture of equal access, fairness in delivery of all services and effective monitoring, to ensure inclusion of all its customers and hard to reach groups.
We will achieve this by:
- Placing equal opportunity and diversity principles at the heart of our key business activities
- Developing an equality and diversity action plan
- Being aware of the diverse nature of our communities and reflecting specific needs within the delivery of our services
- Setting appropriate targets specifically in relation to black and minority ethnic people in key service areas
- Reporting progress against targets to the Board at regular intervals
- Being transparent and accountable for our policies and service delivery
- Taking appropriate action, in line with formal procedures, where an instance of discrimination has been proven
- Working in partnership with a range of organisations to eliminate discrimination
Click to see our Equality & Diversity Strategy and Action Plan (PDF)
We are using an ongoing Fair Services Monitoring form to help us understand our customers needs and ensure that services are tailored to meet them. If you havent already completed a form, or your circumstances have changed, please complete a form and return it to us at the address on the back.
Translation Services
We have translation services to help ensure customer access to our full range of services . Our reception at The Rurals and our shops have posters displaying welcome messages in nine locally identified languages.
A telephone translation service is provided by Language Line, who have translators fluent in over 150 languages. We have special dual handset telephones at The Rurals and in our shops so that it is easier to have a three way conversation with the customer and translator.
Language2Language provide a document translation service on request and will deliver the translation within 4 working days, or less depending on the length of the document.
We also have volunteer staff who are able to provide some face to face services for the following langauges:
- Chinese
- Urdu
- Punjabi
- Hindi
- Polish
Sign language practitioners are available when needed, though some notice is usually required. We hope to have an internal practitioner shortly.
If you require a translation service for a language not listed above, please contact us and we will try to provide this.
If you need any further information, please Email or contact us on 01785 216612
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