Stafford and Rural Homes

• Stafford & Rural Homes will provide a superior responsive repairs service than the Council, with:

  • faster response times
  • appointments for every repair, and
  • in 2007 a new handyman service to do small jobs for older tenants and others with special needs
  
   
• Emergency repairs affecting health, safety or security will be responded to within 3 hours
   
• Urgent repairs such as failures to heating , water or services will be responded to within 3 days
   
• Important repairs such as repairs that affect the fabric of the building or people's comfort will be responded to within 10 days
   
• Standard repairs such as fencing repairs or guttering cleaning or repairs will be responded to within 28 days
   

If you have any queries regarding these commitments and promises, please Email or contact us on 0800 111 4554