Stafford and Rural Homes

• Stafford & Rural Homes will produce individual support plans with all sheltered and "warden linked" tenants, agree with them the level of support they require, and negotiate improvements in care levels
   

• Stafford & Rural Homes will develop the following extra services, in partnership with other service providers:

  • A 24 hours a day, 365 days a year staff call out of hours service to deal with all your housing support needs
  • 'Assistive technology' services, using modern, telephone based technology to help you stay independent
  • Medicine management services, helping you take medication safely and on time
  
   

• Stafford & Rural Homes offer to Sheltered Housing residents:

  • The opportunity to be involved in the design, development, delivery and monitoring of services
  • Independence with reassurance and empowerment
  • Clear statements of rights and responsibilities
  • Equality of opportunity and diversity
  • Certainty of service delivery, constant review of services and continuous improvement
  • Complete confidentiality
  • Well trained and supported staff, delivering a professional service
  • Collaboration with other service providers to ensure the best possible package of services to our residents
  • A commitment to develop communities in and around sheltered housing
  • High standards of physical environment within and outside of sheltered housing
  • Services developed in consultation with the Tenants Alliance
  • A special interest in promoting "Active in Age" projects for older tenants
  
   

If you have any queries regarding these commitments and promises, please Email or contact us on 0800 111 4554