Stafford and Rural Homes

The Vision, Values and Objectives for Stafford and Rural Homes were written following full consultation with staff, tenants and the Board in 2005, and revised in 2007.  The statements reflect the enthusiasm of all stakeholders to create an organisation that strives for excellence in service delivery.

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Our Vision
 
To provide quality affordable housing in a safe environment. To strengthen communities in the towns and villages and to provide excellent services for all our customers in partnership.

Values

• Communicating with one another in a range of ways that are timely and informative.
• Approachable so that people can talk with one another, share ideas and remain informed.
• Respecting of each others’ differences, values and opinions, treating everybody as we would wish to be treated ourselves.
• Empowering of staff, customers and stakeholders to have real and meaningful input into the business.
• Supportive of each other, offering only constructive criticism and being willing to help to make the service as excellent as we  aspire to. 

Objectives

• Deliver the five year promises made at Transfer by 2011 
• Deliver a 3 Star excellent housing service by 2009 through innovation, efficiency and strong leadership
• Manage our resources efficiently and invest in our staff to make Stafford and Rural Homes a viable company people want to work for
• Meet the needs of our customers by putting residents at the heart of the business, transforming services and aiming for top quartile customer satisfaction
• Invest in our neighbourhoods by planning future investment, delivering decent homes and localising service delivery to improve local communities in partnership with others
• Manage our business through identifying opportunities for growth, developing a strong corporate identity, sound governance and continuous improvement