Telecare, Out of Hours Support and Lone Worker Monitoring

Delivering first-class support services.

Stafford and Rural Homes (SARH) Telecare and Customer Call Service offers a number of commercial services to assist Local Authorities, Health Services and Housing providers across the UK in the delivery of key services, dealing with calls relating to:

  • Home safety and Assistive Technology solutions for the elderly and vulnerable
  • Emergency planning
  • Emergency repairs
  • Homelessness
  • Anti social behaviour
  • Environmental health
  • Building control
  • Other miscellaneous issues depending upon the requirements of the business
Our offer to Local Authorities, Health Services and Housing Providers
  • A 24/7 call centre service which is staffed 365 days a year by highly trained and professional advisors
  • A no obligation demonstration, assessing the specific objectives and requirements of the business and offering expert advice on a full range of assistive technology solutions
  • A fast and professional installation and maintenance service
  • A bespoke training programme with ongoing support for managers and staff
  • A commitment to working with a wide range of manufacturers to ensure we can offer the most suitable assistive technology solutions to meet organisational objectives and budgets
  • Robust disaster recovery arrangements to ensure continuity of service at all times
Out of Hours support services

SARH Telecare service has extensive experience of delivering out of hours services to local authorities and housing providers across the country, dealing with calls relating to:

  • Emergency planning
  • Emergency repairs
  • Homelessness
  • Anti social behaviour
  • Environmental health
  • Building control
  • Other miscellaneous issues depending upon the requirements of the business
Lone Worker Monitoring

Telecare provide Lone Worker Monitoring services for organisations who need to ensure the safety and security of their staff at all times.
Telecare staff are experienced in taking immediate and appropriate action, in line with agreed company protocols, to ensure that lone working staff are safe and well.

Telecare - home safety and Assistive Technology solutions for the elderly and vulnerable

The You First Telecare service has been awarded Platinum status by TSA and is recognised as meeting European TSA standards.
It offers:

  • Home safety and personal security systems for the elderly and vulnerable
  • Reassurance call service
  • Total peace of mind and reassurance that help is always at hand.
  • A fully trained, caring and professional team
  • Customers and their families total peace of mind

"Stafford and Rural Homes have been providing the Out of Hours service for Mid Suffolk and Babergh District Council for 2 years now, and during that period have provided an efficient and effective solution to the needs of our customers, often picking up calls that they were not contracted for and processing them to the satisfaction of both the customer and the Councils.
Questions, queries and changes to service are quickly resolved through regular contact via telephone or e-mail.”

David Cleary, Corporate Manager – Customer Services at Babergh and Mid Suffolk Council

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