Stafford and Rural Homes

The Access and Customer Care Group performs an major role in the  development of the organisation, and consists of  tenants, staff and Board members.    It is at te centre of a major review of Access and Customer Care which is going on now and which will result in significant improvements to our front line services. 

Click to see our Customer Care Charter

Specific pieces of work are completed by smaller Task Teams that report to the group.  There are currently four.  Click on the group name, or use the menu links to the left, to see more details and meeting notes for each group:

• Access to Services Task Team
• Information Task Team
• Consultation Task team
• Culture and Governance Task team   

Click on the links below to see the minutes and supporting documents for the Access and Customer Care Group (latest at the top):

• Friday 25 April 2008
• Minutes
• Friday 11 April 2008
  • Minutes
  • ACC KLoE
• Monday 10 March 2008
  • Minutes
• Tuesday 24 April 2007
  • Minutes
• Tuesday 3 April 2007
  • Minutes
• Tuesday 27 February 2007
  • Minutes
• Tuesday 16 January 2007
  • Minutes
  • Improvement Plan
• Tuesday 21 November 2006
  • Minutes
  • Customer Experience Presentation
  • Neigbourhood Walkabouts Presentation
• Tuesday 10 October 2006 Minutes
• Tuesday 11 July 2006 Minutes
• Tuesday 13 June 2006 Minutes
• Tuesday 9 May 2006 Minutes
• Tuesday 11 April 2006 Minutes
• Monday 20 March 2006 
  • Minutes,
  • DRAFT Customer Care Charter
  • A Race to Excellence Presentation

The group is a development of the Communications Group, which was so instrumental in achieving transfer and establishing the "look and feel" of Stafford and Rural Homes.   Our thanks are due to all who participated and gave so much time and effort to the success of the group.

Click  to see details of the Communications Group and its meetings

For further information, please Email or contact us on 01785 216612