Stafford & Rural Homes will produce individual support plans with all sheltered and "warden linked" tenants, agree with them the level of support they require, and negotiate improvements in care levels
The Partnership Agreement
Stafford and Rural Homes worked with itsTenants and Residents Federation to launch a Partnership Agreement in 2007 about how tenants, leaseholders and residents can be involved in service development and delivery. The agreement was a real step forward in our aspiration to achieve a Three Star Excellent service by 2009.
The 2008 Agreement is now published and representes a major development of our partnership with customers in line with the Housing Corporations People First "building blocks" towards real and meaningful customer involvement in service delivery
Partnership Agreement.
Appendix 1 - Apr 2010
The agreement contains performance targets and measures to help ensure that this key partnership achieves the objectives it sets. Performance against the targets will be published on this site and in our magazine, Opening Doors to Better Homes.
The Partnership Agreement Annual Report 2008/09 highlights involvement activities that SARH, its Customers and Partners have been completing over the last year.
It also demonstrates the impact these activities have had and also gives the activities a ‘Value for Money’ rating.
If you would like to discuss more the details of the Report, or about becoming further involved with Stafford and Rural Homes, then please give the Customer Participation Team a call on 0800 111 4554.
Alternatively, they can be e-mailed at cp@sarh.co.uk'
Your Feedback
How do you rate this information / service?
