Stafford and Rural Homes

Here you can view and download copies of all our informational leaflets, which are available at our Head Office and our advice shops in Stafford and Stone.

You can also request a copy by telephoning our Customer Service Team on 0800 111 4554.
 
About Us

• How Can I Comment On Services?
• How Do I Make A Complaint?
• How Can I Contact You?
• How Is Stafford And Rural Homes Performing?
• Our Vision, Values And Objectives
• What Customer Service Standards Can I Expect?

Getting A Home

• A Relative Has Died - Can I Keep My Home?
• How Can I Find A Mutual Exchange?
• How Can I Get A Home?
• I Am A New Tenant - What Do I Need To Do?
• What If I Have Nowhere To Live?

Repairs and Improvements

• How Do I Report A Repair?
• What is the Handy Person service?
• What Home Improvements Are Planned?
• Asbestos in your Home?
• What aids and adaptations are available if I have a disability? (coming soon)
• The Repairs Charter

Our Services

• What Services Can I Get From Stafford And Rural Homes?
• What Services Are There For Leaseholders?
• How Can I Buy My Home?

Rents And Arrears

• How Can I Pay My Rent?
• How Do I Pay My Rent Online?
• What If I Have Difficulty Paying My Rent?
• When Does My Rent Increase And Why? 

 Supported Housing

• What Can Sheltered Housing Offer Me?
• What If I Am Elderly And Need Support?
• What Is A Housing Support Coordinator?
• What Is The Community Alarm Centre?
• What Is The Cost Of Living In Sheltered Housing?

 Tenancy Matters

• How Will You Deal With Anti-Social Behaviour?
• I Have A Violent/Abusive Partner - What Help Can I Get?
• I Am Leaving My Home - What Do I Need To Do?

 Getting Involved

• How Can I Get Involved With Stafford And Rural Homes?
• What Are Estate Walkabouts?
• What are Customer Inspectors?