Stafford & Rural Homes would have a specific commitment to rural housing issues, reflecting the presence of its housing stock in such a wide area of the borough countryside
A question of STATUS
April 15, 2009
Our latest customer survey took place at the end of 2008. We survey every tenant and leaseholder and more than 2300 customers replied. The results are still being analysed but here's the news so far.
Customer Contact
67% of respondents find it easy to get hold of the right person when calling SARH
81% think staff are helpful
70% said we've helped to deal with their problems
Repairs and maintenance
32% said our service had improved, 46% thought it had stayed the same
88% with happy with the attitude of our workers
80% were satisfied with our quality of work
We've noticed the need to improve our work in a couple of areas. These include:
Scheduling our work better
producing clearer information about our major works programme
Giving out better inform ation on certain services to reduce customer queries
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