Stafford and Rural Homes

March 21, 2006

A group of committed tenants, staff and Board members have commenced the development of Stafford and Rural Homes' approach to strive for excellence in Customer Care.

Karen Armitage, Chief Executive, said  "I am grateful for the considerable amount of work that has been completed to a high standard in order to achieve the transfer.   The Housing Corporation, on their initial visit to us, had noticed and commented upon our clear separation from the Council and our eagerness to establish our own identity early on.  They had been particularly impressed with the range of people who have been involved substantively in setting up the Company.

The new Access and Customer Care Group will reflect the needs of the organisation in focusing on service excellence, and help to meet the requirements of the Charter Mark and the Audit Commission's  “Key Lines of Enquiry”.

Karen explained that Stafford and Rural Homes will take on the Corporation’s challenge regarding service access and the group would facilitate and enable major changes in the way that services would be presented to customers and staff, beginning with a list of key initial tasks.
  
The group will adopt a new Customer Care Charter at its next meeting, together with an action plan for the next few months.
   
The minutes of this group and supporting documents are available on the website at www.sarh.co.uk .