Stafford and Rural Homes

Stafford and Rural Homes provides a range of housing services, mostly for our own tenants but in some cases for the community as a whole.   

Our Customer Handbook is available to all customers.  The first issue was hand-delivered in late 2007 and is given to all new tenants. Click to go to the Online Handbook.

Alternatively, we hope that you will find answers to your questions about our services below, such as:

How can I pay my rent?
Please click to see our range of payment methods to make paying your rent as easy as possible.
 

Is there a Contents Insurance Scheme?
Yes, just click to see the insurance scheme details and you can apply to join by telephone or by downloading an application form.
   

What are my responsibilities as a tenant?
Your new Tenancy Agreement, to be sent to you shortly, includes our responsibilities as your landlord, and your responsibilities as a tenant.  Please click to find out more about your responsibilities..

What do I do if I have problems with neighbours?
Stafford and Rural Homes is pledged to deal firmly and fairly with Anti-social Behaviour.  Please click to find out how we can help.
  

Who can help if I am suffering a relationship breakdown?
We want to offer a sensitive and appropriate response to tenants experiencing relationship breakdown.   Please click to find out what services are available to help you.

What services are on offer to Leaseholders? 
If you have bought your flat through the Right to Buy, you pay service charges to Stafford and Rural Homes.  Please click to find out what those services are and how they are charged.
 

How can I buy my home?
You can buy your home, whether you were originally a tenant of Stafford Borough Council, or you moved in after the transfer to Stafford and Rural Homes, as long as you meet certain conditions.  Please click to find out more about buying your home.

What if I am elderly and need help?
If you are elderly or suffer disability, poor health or social isolation, these pages will describe support services to help you to live independently, either in your present home or by moving to housing with support such as sheltered housing.  Please click to find out more about the help we can offer
 

What do I do if I think a property is abandoned?
Please let us know immediately as we may need to make it secure to prevent unauthorised occupants from taking it over.   Please click to find out what to do.