Our Services
Our promises
Staff will have training and resources to give advice about Welfare Benefits and offer debt-counselling assistance to people who have money problems, working in partnership with the Citizens' Advice Bureau
What are My Rights?
Service Charges
Leaseholders have a statutory right to have a summary of their service charges account from Stafford & Rural Homes, by written request. We will provide the summary within one month of the request.
We will also issue an annual statement without any need for a request by a leaseholder. The leaseholder also has the right to inspect the documents / receipts / accounts relating to their service charge.
Repairs
Remember that, as a leaseholder, you are responsible for repairs and decoration to the inside of your flat.
To report repairs needed to the fabric of the building, please Email or telephone us on 01785 216683
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