TSA Standards

The Tenant Services Authority (TSA) are the independent regulator for affordable housing in England.  They work with social housing landlords such as SARH and tenants to improve the standard of service for tenants and residents.

There are six standards that social housing providers must meet. They are designed to help improve the services provided for people who live in social housing in England.

The six standards are:

• Tenant involvement and empowerment
• Home
• Tenancy
• Neighbourhood and community
• Value for money
• Governance and financial viability

These standards are the centerpiece of our regulatory framework. They describe the outcomes we want to see delivered and the specific requirements we expect social housing landlords to comply with in meeting these outcomes. We believe the best place for the quality of services to be discussed, agreed and scrutinised is locally, between providers and their tenants. So our standards require providers to set out what they offer to tenants and should reflect the priorities of local communities.

These proposals balance demands on providers to be transparent and report on performance to their tenants, and hold themselves to account.

Registered providers of social housing will have to meet our standards. Where they don’t, we will expect speedy self-improvement and where this is insufficient we have a new range of enforcement powers to ensure that tenants get the service they deserve.