Stafford and Rural Homes

When you report a repair, please be ready to provide the following information:

• Your name and address
• Your contact telephone number
• Times when someone will be at home to provide access for our trades people
• As much information about the problem as possible
•  Whether you have reported the problem before

There are several ways in which you can report a repair:

Click to use the online form

Telephone:
Call the Customer Services Centre, twenty four hours a day, on 0800 111 4554

Call in person:
To either the Rurals, our new shop at Greyfriars or our Stone Shop

Alternatively you can write to us at our Head Office.

You will receive a letter within two or three days of reporting your repair to us.  The letter will give details of the repair including:

• a unique order number
• the details of the repair recorded
• the target date by which the job should be completed