Stafford and Rural Homes

Welcome to the Repairs Service page.  We hope that the information provided will help to keep you informed, improve the quality of our repairs service, and speed up the process of both reporting and carrying out repairs. 

Please note that this service is fully available to tenants of Stafford and Rural Homes.  Leaseholders may use the service to request repairs to the fabric of their block only.  Click to find out more about Leaseholder reponsibilities.

All contractors and employees must carry an identification card.  You should always ask to see this before you let anybody into your home. 
  
Click here to report a repair on line

To find out more about the service please click on the options below:

• Stafford and Rural Homes Repairs Charter 
• The Lettable Standard for empty properties 
• How will I know my repair has been ordered?
• How long will I have to wait for my repair?
• What are our Repair Responsibilities?
• The Right to Repair
• What if I Smell Gas?