Stafford and Rural Homes

There are 5 priorities for Housing Repairs. These are as follows:

Priority 1:  3 hour Emergency Repairs
These repairs will be attended to within 3 hours and completed as quickly as possible. Examples in this category are:

• Dangerous electrical faults
• Gas leaks
• Complete loss of heat and/or water supply to house or scheme
• Serious water leaks
• Insecure external entrance doors or windows (boarding up service)
• Lift breakdowns
• Blocked drains if these present an immediate hazard to health or property

Priority 2:  24 hour emergency (High Priority Repairs)
These repairs will be attended to within 24Hours and completed as quickly as possible. This category includes where there is a serious risk of damage to the property or where the problem is covered by the Right to Repair.   Examples in this category include:

• Partial power failure
• Repairs to hard-wired smoke detectors
• Blocked Drains (not presenting an immediate hazard)
• Storm damage (making safe)

Priority 3:  Urgent Repairs
These repairs should be completed within 3 working days of the repair being ordered.  Examples in this category include:

• Repairs to Door Entry Systems
• Repairs to extractor fans
• Rain Penetration
• Partial heating failure
• Block sinks and wash hand basins

Priority 4 - Routine Repairs
Routine repairs should be completed within 10 working days of the repair being ordered.  Examples in this category include:

• Toilet not flushing (second toilet available)
• Usable but sticking lock
• Replacement of broken window pane (previously boarded up)
• Repair to or replacement of window catches

Priority 5 – Non urgent Repairs
Non urgent repairs have a target completion date within 28 working days of the repair being ordered.  Examples in this category include:

• Internal plastering
• Easing and adjusting sticking windows
• Repairs to internal doors
• Unblocking rainwater goods and drains