Urgent repairs such as failures to heating , water or services will be responded to within 3 days
Aids and Adaptations
We can provide pieces of equipment or alterations that will help you or a member of your household live as independently as possible in your home. It could be minor work like a grab rail or major work such as a level access shower.
Who can apply?
Anyone who is a Stafford and Rural Homes customer can apply for themselves or for any family member who lives with them on a permanent basis.
How do I apply for a minor adaptation?
If you believe all you need is a small adaptation or piece of equipment such as a grab rail, the process is easy. Call our Customer Services Centre on Freephone 0800 111 4554. Your request will be dealt with within the following 11 days. There is no need for an assessment, doctor’s certificate or any other documents.
How do I apply for a major adaptation?
You can apply by telephone, on Freephone 0800 111 4554, by letter, e-mail or from this web page. If you telephone us, we are happy to complete an assessment form over the telephone, or we can send you the form to complete and return to us.
Click to download a Customer Assessment form (in Word 2003 format) which you can complete and return to us if you need a major adaptation.
We can then decide if we can carry out the work you are asking for, or whether we need our Occupational Therapist to visit you to gather more detailed information about your needs.
If we are to carry out works in your home, we will write to you before the work starts to inform you of the work due to be done and to introduce the contractor to you.
Click to see a leaflet about the aids and adaptations service.
For further information about aids and adaptations, Email or contact us on Freephone 0800 111 4554
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