Have you tried our Frequently Asked Questions? See www.sarh.co.uk/faq
Get help with your home, money and more.
We want to make it as easy as possible for you to get help and support with your life and home. Taking on a home can be a lot to manage, so we’re here to help.
You can learn about how Aids and Adaptations could improve your independence, ways you can look after your home and reporting a repair. You can also find out more about your rent payments, home insurance and benefits and the support available to you.
The rent we charge pays for the services we provide, such as maintaining and improving your home, housing management and the cost of running SARH.
SARH has to follow government guidelines to decide how much rent should be paid on our properties. Guidelines include the size of the property, the location, the value and how local average earnings compare to national average earnings.
Find out more about rent and payments and how you can get help and advice if you need it.
You can easily check your rent balance online or by text message. Click here to find out more.
SARH aims to provide a repairs service that meets the high standards you expect, provides excellent value for money, safeguards the future of your home and protects the environment.
General repairs are carried out in line with SARH Repairs Charter. You can report a repair online or contact us if you have any concerns.
• When you first move in to your home, all major and general repairs will have been completed. Timescales for minor repairs will be confirmed once you have signed your Tenancy Agreement
• SARH will also assess the decoration of your home before you move in
• Further repairs information can be found in your Customer Information Pack
Read more about our repairs services including types of repair available and estimated time scales.
The certified SARH Money Advice Team offers free, specialist, impartial advice on how to maximise your income and reduce any outstanding debts.
The team can visit your home to guide you through the benefit claim process, conduct a benefit check, liaise with government, council and credit agencies on your behalf and help you challenge decisions that are felt to be unfair.
Read more about the Money Advice Team.
Universal Credit is replacing certain benefits in parts of the UK. You may be able to claim if you’re on a low income or out of work.
You don’t need to do anything if you’re already claiming any benefits – you’ll be told when Universal Credit will affect you.
Learn more about benefits and universal credit.
A fixed alteration to your home such as a grab rail or a walk-in shower could help you or a member of your household live independently for longer.
SARH Customers or anyone who lives with them on a permanent basis can request an aid or adaptation.
Find out more about Aids and Adaptations.
All SARH homes meet our agreed ‘lettable standard’. This means that before you move in, we will have ensured that:
• Your home has had safety checks
• Your home will be in good repair
• Your home will be secure
• Your home will be clean
For full details of the lettable standard please click here.
SARH encourages you to give your home a make-over from time to time by redecorating.
Learn more about making home improvements.
"I’ve been able to add my own finishing touches including a huge picture of the New York skyline that fills one wall."