Stafford and Rural Homes (SARH) continues to invest in upgrading its housing stock.

The current Gas Central Heating project is being delivered through Holdcroft Heating and is intended to improve energy efficiency and fuel economy by installing quality products that are more controllable. This includes a new electric fire and surround.

We keep up to date information about the condition of homes, which allows us to prioritise the work we will do. If we are planning to carry out any work on your home, we will write to you telling you what work we will be doing and when it will happen.

Step 1 – Survey visit

Holdcroft Heating will contact you to arrange a survey visit. The surveyor will check for any unusual features in your home, work out plumbing and electrical requirements and where the boiler will be placed.

A Customer Liaison Officer from Holdcroft Heating also attends the visit to take you through the process and answer any questions you may have.

You can choose from a range of fire surrounds for your lounge which includes an electric fire.

It is very important that you keep the survey appointment. If you cannot make the date then please contact Holdcroft Heating as soon as possible.

Step 2 – Start date

Holdcroft Heating will contact you to arrange a start date for the work to take place.

Step 3 – Before work starts – your responsibilities

The day before the work starts, remove all your possessions from areas where existing radiators or storage heaters are placed. Contact Holdcroft Heating as soon as possible if you think you might need help with this.

Step 4 – During the work – your responsibilities

Please keep children and pets away from areas where work is taking place.
Be aware of trip hazards: temporary floorcoverings, lifted floorboards, trailing leads etc.

Please do not touch any materials, particularly electric tools, piping or the new boiler until you have been told it is safe to do so.

Step 5 – What to expect when work starts

Generally the work will take 3 working days from start to finish.
The team starts at approx. 8am and finish around 5pm each day.
The team will protect your floor coverings from the front door throughout your home. The old heating system will be removed and new pipe runs are installed.

New radiators are usually placed in the same positions as your old ones to minimise the effect on your decoration.

If you have existing storage heaters, the new radiators might be positioned on another wall where they will perform better.

Step 6 – After work is complete

Commissioning the new system
The heating will be switched on to check that everything is working properly.
You will be shown how to use the system to get the best economical performance and written instructions will be left with you.
Soon your home will begin to warm up and you will feel the difference!

If decoration has been affected you will receive an allowance from SARH to help towards the cost of making good any small areas of damage.

The Stafford and Rural Homes (SARH) Contracts Manager will inspect and pass the work and ask you to fill in a customer satisfaction form. It is important for us to receive your feedback

For more information about Gas Central Heating or the Home Improvement Programme please contact us.

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Have you tried our Frequently Asked Questions? See www.sarh.co.uk/faq