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Annual Review for Customers 2016/17

“In this report for Customers we focus on the things we hope you are most interested in and what you have told us about the services we deliver by responding to our Annual Customer Survey.

“I hope you will see this has been another good year for Stafford and Rural Homes (SARH) as your landlord delivering services that matter to you as well as we can.”
Karen Armitage, Chief Executive, SARH

You said…

(Click to enlarge)

Creating Great
Places to Live, Work and Grow

2016-17 Facts

SARH housing stock

Customer Survey results

What we will improve

How your £1 was spent…

Management and Services 29p
Maintenance and Repairs 23p
Bad Debt 1p
Depreciation 27p
Interest payable on loans 17p
Non social housing 3p

Repairs service

We asked customers who have received a repair in the last 12 months if they think the SARH Repairs service has improved.

The ambitious SARH development programme continues to help local people remain in the places they grew up.

Download the full SARH Annual Review 2016-17.
[PDF, 1.5mb]