Have you tried our Frequently Asked Questions? See www.sarh.co.uk/faq
Stafford and Rural Homes (SARH) and Housing Worx employ almost 200 staff and work hard to attract and retain talented staff who can live our values every day.
On Customer Services, no day is the same, and each phone call is different! After 2 years in my role, I have gained a wide knowledge of all areas of the business, but there is always more to learn. I feel that it is important to be approachable and versatile to provide the best possible service to our customers. The respect and support that I receive from my colleagues makes SARH a great place to work! What is it like to be a Customer Service Advisor at SARH?
I have worked here for nearly 6 years now having been in various roles, starting as an apprentice back in 2012. I am now a Contracts Manager for Housing Worx. I believe the CARES values are the heart of what we are trying to achieve in Housing Worx, and applying these in my day to day role ensures we have happy customers who are kept well informed of when work is starting and by helping them if they come across any problems.
Sasha Turnbull, now a permanent employee, was named Apprentice of the Year in 2015 following a 12 month apprenticeship in Business Administration. Sasha says the chance to gain experience in the work environment, earn a NVQ Level 2 qualification and avoid thousands of pounds of student debt has set her on the right path for the future. “I got tired of sitting in a classroom year after year. I wanted to get out there in the workplace and earn my own money, get some qualifications and start to learn more in the real world. “I did well at school but after the first year of Sixth Form I decided I was ready for a change. I wanted to carry on learning and find a career whilst gaining experience in a work place environment. The thought of another four years of A-Level and university work really wasn’t for me. “I love it,” she said. “I have learned a lot from the team and I'm studying for a qualification as well. I’ve got some big ambitions about what I want to achieve in my career and I feel like I’m well on my way. I want to keep learning and eventually work my way up into management, and hopefully one day head up a department.” “I didn’t want to spend years in lectures and get into lots of debt,” she added. “I’m earning my own money and feel like I have started on a very strong career path.”
26-year-old Shane joined SARH in July and has seen his career plans get back on track since joining the housing association. On leaving school the dad-of-two from Brereton, near Rugeley, spent two years studying to be an electrician but has since drifted through a range of warehousing jobs. “I just didn’t have a clear career path but wasn’t too concerned,” he explained. “When you become a parent though your priorities change, and I realised that I needed to start planning for the future. “When I spotted the opportunity to join SARH as an apprentice electrician I thought it would offer the chance to start building a proper career and applying for the post has proved to be one of the best things I’ve ever done.” Shane says that people are surprised when he tells them he is an apprentice as they expect the programme to only be open to school or college leavers. “Everyone has been really supportive though, and the apprenticeship programme has been fantastic. In fact, I’ve learned more in a few months than I did in two years at college where I was studying full-time. “I hope I can be an example to others and show that when an opportunity comes along you need to grasp it with both hands!” he added.
"Stafford and Rural Homes takes pride in the training and learning opportunities it provides for staff and it is rewarding to see people develop their skills and confidence."