Housing Worx is a Stafford and Rural Homes (SARH) trading subsidiary which manages and delivers home upgrades and other services across many SARH properties.

Find out more about Housing Worx.

To apply for a position, please complete an online application form. A paper application form is available on request: please contact our Human Resources team on 01785 216772.

We look forward to hearing from you.

Customer Call Advisors

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Permanent

4 on 4 off shift pattern

£18,087 FTE

£13,190 per annum pro rata

We are also looking for Bank staff on flexible 0 hr contracts - £9.37ph

Would you like to support the delivery of our 24-7 lifeline service to our most vulnerable customers whilst being employed by a BEST company that has great engagement and gives back to the community?

We are looking for people to join our friendly and supportive team with demonstrable communication skills and a caring and empathetic attitude. The role will focus on receiving and responding to potential emergency calls and taking timely and appropriate action, which may involve liaising with statutory, voluntary and care agencies to ensure that our customer’s needs are met.

Housing Worx is a wholly owned trading subsidiary of Stafford and Rural Homes (SARH), the leading provider of affordable homes in Stafford and a Sunday Times Top 100 BEST Company.

We are a high performing, successful and forward thinking Housing Association that works hard to attract and retain talented staff who have a passion and enthusiasm for delivering outstanding customer service.

We are recognised for being a values based organisation and this is something we extend to all who work for us and with us. For more information please contact the HR team on 01785 216717 and submit your application.

If you have proven experience in delivering excellent customer service experience, ideally in a contact centre or caring environment, and want to make a difference, we want to hear from you.

This role is subject to a basic DBS check.

Shift pattern :

4 on 4 off shift pattern on a rotating basis with mornings, afternoons, and nights:

Mornings       7.00am until 3.15pm

Afternoons    3.00pm until 11.15pm

Evenings       11.00pm until 7.15am

Working 30.5 hours per week over 46 weeks of the year.

Customer Call Advisor Job Description

BANK Customer Call Advisor Job Description

Customer Call Advisors - Bank

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Housing Worx Bank Customer Call Advisors

Flexible Zero contracts - £9.37

Would you like to support the delivery of our 24-7 lifeline service to our most vulnerable customers whilst being employed by a BEST company that has great engagement and gives back to the community?

We are looking for new team members with demonstrable communication skills and a caring and empathetic attitude to support the delivery of a 24-7 lifeline service to our most vulnerable customers.

Alongside a friendly and supportive team, the role will focus on receiving and responding to potential emergency calls and taking timely and appropriate action, which may involve liaising with statutory, voluntary and care agencies to ensure that our customer’s needs are met.

Housing Worx is a wholly owned trading subsidiary of Stafford and Rural Homes (SARH), the leading provider of affordable homes in Stafford and a Sunday Times Top 100 BEST Company.

We are a high performing, successful and forward thinking Housing Association that works hard to attract and retain talented staff who have a passion and enthusiasm for delivering outstanding customer service. This role is subject to a basic DBS check

We are recognised for being a values based organisation and this is something we extend to all who work for us and with us.

If you have proven experience in delivering excellent customer service experience, ideally in a contact centre or caring environment, and want to make a difference, we would love to meet you!

For more information complete the online application form and send this to hr@sarh.co.uk along with your CV and supporting statement

Housing Worx: Preferred Contractors

HW Open Eve

Housing Worx Subcontractors

SELF EMPLOYED high quality tradespeople with own transport and tools are required. Competitive and attractive rates offered. If you are a Self Employed Painter, Plumber, Kitchen Fitter, Bathroom Fitter, Electrician, Tiler, Floor Fitter, Central Heating Engineer, Plasterer, or Multi-skilled Builder, we want you!

Housing Worx is looking for preferred contractors to support the delivery of high quality home improvements and maintenance work for our customers all over Staffordshire. We are a leading Stafford-based home improvement and maintenance works company, established in 2012. Housing Worx is a wholly owned subsidiary of Stafford and Rural Homes.

Job Type: Contract

Experience / Essentials:

  • Self employed
  • 2 references will be required
  • UTR Number
  • Public Liability insurance of £5m or above
  • Hold a current Asbestos Awareness Certificate (this can be completed online)

Our works include:

  • Kitchens and bathrooms
  • Level access showers and wet rooms
  • Internal and external doors
  • Electrical testing and re-wiring
  • Replacement heating systems
  • Cyclical painting
  • Rain water goods, facia and soffit
  • Roofing
  • Aids and adaptations from single grab rail to ramps
  • Hard standings for parking, footpaths, and boundary works
  • Total refurbishment for residential and commercial properties

We are recognised for being a values-based organisation and this is something we extend to all who work for us and with us. For more information and to apply, please contact the Housing Worx Team at housingworx@sarh.co.uk or by calling 0800 111 4554.

SARH Vacancies

SARH and Housing Worx employ almost 200 staff and work hard to attract and retain talented staff who can live our values every day.

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