Stafford and Rural Homes is proud to employ the BEST in the business, and as we grow we need more talented people to join our company.

All vacancies include a job description.

To apply for a position, please complete an online application form. A paper application form is available on request: please contact our Human Resources team on 01785 216772.

We look forward to hearing from you.

Customer Services Advisor

Careers - Stafford and Rural Homes - SARH

Customer Services Advisor (Inbound calls)
Mon – Fri between 8am and 5pm

1 X Permanent 37 hours p/w £18,322 - £18,904 p/a 
1 X Fixed term contract up to 12 months, 18.5 hours p/w £9161 - £9452 p/a

Stafford and Rural Homes (SARH) is looking for an enthusiastic, motivated individual with a calm and patient manner who thrives under pressure, has excellent problem solving skills and a passion for delivering great customer service.

Working as part of a team you will be the first point of contact for SARH customers and will help them with reporting repairs, paying rent, applying for a home and many other queries and requests for information by phone, web chat, email and letter. Working with a Housing Management system to record customer information accurately, Advisors work to resolve issues promptly and make every contact count.

If you have excellent listening skills and can use effective questioning to help resolve situations at the first point of contact and ideally, have previous experience of working in a busy in-bound call centre, we are looking for you!

You will be part of the Organisational Development Team, reporting to the Customer Services Centre Team Leader of SARH, a high performing, successful and well-led forward thinking Housing Association and a Sunday Times Top 100 BEST Company.

SARH is an ambitious company that works hard to attract and retain talented staff who have a passion and enthusiasm for delivering outstanding customer service.

We are recognised for being a values based organisation and this is something we extend to all who work for us and with us.

For further information please contact our HR team direct on 01785 216772.

Online Application Form
Job description: Customer Services Advisor

Volunteering: BeConnected Befriender


Many older people feel cut off from society. Even those with busy family and social lives can feel alone sometimes. BeConnected helps people to connect with others through regular FREE events, supported by volunteer Befrienders.

Run in partnership with Stafford Borough Council, the project aims to alleviate loneliness and improve lifestyles of vulnerable, elderly groups across Stafford Borough.

The BeConnected Befriender role will involve engaging with elderly people in Stafford Borough. Volunteers will help to reduce social isolation and loneliness in adults ages 65+, giving individuals an increased sense of community, belonging and independence, though a variety of 121 and group sessions. This may simply be a coffee and a natter, or attending local groups. Where appropriate, volunteers will signpost service users to relevant activities and services that will improve their confidence and mental wellbeing.

The role is flexible and we aim to work with all volunteers taking into account their lifestyle, skills and location. A BeConnected Project Worker will support volunteers to work in locations that suit them.

Whether you want to develop your skills, CV or simply have a passion and drive for helping others within your community this role could be for you!

To register your interest, please complete the short form here or email

For further information download an info pack below or call us on 0800 111 4554.
BeConnected Volunteer: Role Description [PDF download]

Housing Worx Vacancies

Housing Worx, the home improvements and maintenance subsidiary of Stafford and Rural Homes, has a number of exciting new opportunities.
See Housing Worx Vacancies

VIDEO: What is it like to work at Stafford and Rural Homes?

Karen Armitage, SARH Chief Executive

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