SARH are keen to hear from customers about what we do well and what we could do better.

A range of questions are asked to test overall customer satisfaction with our services as well as questions about specific services such as repairs and dealing with telephone enquiries. Results will be used to identify any service improvements needed.

The 2015 Customer Survey offered Customers the chance to tell us if you have noticed some of the improvements SARH has put in place and if there are areas of our service we can further improve.

2015 Customer Survey outcomes:

6 - survey


% of customers satisfied with:

The overall service 89%
Quality of home 85%
Value for money for rent 87%
The neighbourhood you live in 88%
Repairs and maintenance 77%
SARH listens to views and acts upon them 72%
SARH are good at keeping residents informed 83%

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