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New agreement aims to build stronger community relations

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NEIGHBOURS in Stafford have agreed to work together to build stronger community relations in their area. Stafford and Rural Homes (SARH) is working with its customers to improve their neighbourhood with the launch of a community agreement. The agreement sets out the commitments of customers living at Hesketh Road to being good neighbours and communicating… Read more »

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Respect Action Day – North End

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A recent Respect Action Day saw customers flock to Stafford Common to talk to us and our partners about what changes they would like to see in their community. Further Respect Action Days are planned for other areas.  Please contact our Customer Services Centre on 0800 1114554 for more information

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Highfields in Bloom

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Although winter is almost upon us we’d like to tell you about a Garden competition which was held on Highfields at the end of summer. Fantastic, brilliant, marvellous, and out of this world  were the words of amazement that came from the judges as they surveyed gardens entered in the HERaTAGE Best Garden Competition. The… Read more »

Looking for a home in Blythe Bridge?

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Stafford and Rural Homes (SARH) is holding an open day for prospective tenants at Blythe Lodge, Grindley Lane Blythe Bridge. Blythe Lodge is a Sheltered Housing Scheme for the over 60’s. It comprises of 22 one bed roomed flats and 7 one and two bed roomed bungalows. Sheltered housing is designed to help customers feel… Read more »

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SARH supports National Customer Services week

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National Customer Service Week, which runs from 5-11 October, is designed to raise awareness of customer service and the vital role it plays within an organisation. It is also an opportunity to say a big thank you to those who work in customer service for a job well done. SARH is proud of it’s Customer… Read more »

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Hall Close in Bloom

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Customers living at Hall Close Stafford will be waking up to a blooming good show next spring after a planting session was held on 8 October. Proceeds from a recent sponsored walk were used to buy bulbs to brighten up the area.  Volunteers from the BTCV were on hand to help with the planting. BTCV are the UK’s… Read more »

National Tenant Voice Project

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Professor Martin Cave’s Review of the Regulation of Social Housing recommended that Communities and Local Government (CLG) should establish a National Tenant Voice (NTV) to sit alongside the new social housing regulator the Tenant Services Authority (TSA), to give tenants a voice, influence and expertise at a national level. The National Tenant Voice will enable… Read more »

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Macmillan Cancer Support Fun Day

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On Friday 25 September customers at Gough/Crispin Close held a fun day to raise money for Macmillan Cancer Support.  Refreshments in the form of a BBQ were on offer as well as delicious home made cakes.  Other attractions included a raffle, a tombola, a bric a brac store and fresh fruit and veg. The event raised £590… Read more »

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Respect Action Day success

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SARH first Respect Action Day took place yesterday in Blythe Bridge.  Representatives from SARH and other agencies took to the streets and spoke to customers about what, if any, improvements they would like to see in their community. Partner organisations involved on the day included Staffordshire Police Fire and Rescue Service ADSIS Women’s Institue Homezone… Read more »

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RESPECT action day

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SARH first Respect Action day will be held on Thursday 24 September 2009 at Blythe Bridge between 2-6pm Respect Action days are an opportunity for the community to talk to us about what improvements they would like to see on their estates and for positive action to be taken to tackle anti social behaviour. Other… Read more »

Aspiring for Excellence winner

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Sandra Shipperley, SARH Customer Participation Officer has recently been recognised in our Aspiring for Excellence awards. The Aspiring for Excellence award is given each month to a member of staff who is an ambassador for SARH.  Once a year an overall winner is chosen – Sandra received this  honour at a recent staff conference Sandra’s role… Read more »

Time is running out

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Stafford and Rural Homes (SARH) new Choice Based Letting (CBL) scheme ‘Homes first’ is due to be implemented next month. From 1 October 2009 anyone who wants to rent a home from SARH must register on line if they want to be able to bid for a new home. So far over 650 customers have… Read more »

RESPECT action day launch

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Stafford and Rural Homes (SARH) and Staffordshire Police will be launching a series Respect Action Days this week. The aim of the Respect Action Days is to strengthen communities, tackle anti social behaviour and reinforce partnerships between agencies. Respect Action Days are intended to bring agencies together to look at the issues on the estate… Read more »

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Opening Doors – Summer 2009 Issue

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The summer edition of Opening Doors to Better Homes customer magazines is out now.  The magazine is intended to inform and entertain  and covers a wide range of issues that we believe are important to our customers .We have made a few changes to the magazine and would welcome your feedback on these changes. Download:… Read more »

Homes get a makeover!

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Doxey House Stafford recently welcomed visitors to show off the tremendous improvement works that have been completed to their homes by their landlord, Stafford and Rural Homes (SARH) SARH has spent £500,000 on improvement works at Doxey House. This includes refurbishment of all communal areas, walk in showers and high grade cherry wood front doors… Read more »

Beware Bogus Callers

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We have received details of a potentially bogus contractor who has been approaching tenants in the Common Rd area of Stafford, telling cusotmers they work for Mitie (one of our contractors) and asking whether the they want any work doing ranging from painting to fencing and gates. The men have worn yellow high-visibility jackets and… Read more »

Firefighters team up with SARH

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Firefighters from Stafford have teamed up with Stafford and Rural Homes in a bid to save lives and ensure that all new tenants are free from the risk of fire in their homes. This new partnership means that all new tenants will be offered a Home Fire Risk Check upon moving into their new homes…. Read more »

IMPORTANT INFORMATION – Changes to payment methods

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SARH has been advised that Payzone are no longer accepting payments using Allpay cards. This means if you try to make a payment using your Allpay card at a Payzone agent your payment will not be accepted. You can continue to make payments with your Allpay card at outlets displaying the Paypoint sign and Post Offices. If you… Read more »

Fire Starts When Your Attention Stops … Ban the Pan!

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Staffordshire Fire and Rescue Service are urging members of the public get rid of their chip pans and to replace them with deep fat fryers following a house fire on Merrivale Road last month. Firefighters from Blue Watch Stafford attended the incident which involved a chip pan that had overheated causing it to ignite after… Read more »

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Opening Doors – Spring 2009 Issue

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The latest edition of Opening Doors to Better Homes (ODTBH) customer magazine is out now. ODTBH is published quarterly and is full of interesting and useful information for our customers.  If you would like to comment on the magazine or having ideas for future articles please contact Elaine Denney Communications Manager elaine.denney@sarh.co.uk Download: Opening Doors Spring 2009

haelthTrainers

Specialist new ‘Trainers’ to help improve people’s health

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South Staffordshire Primary Care Trust (PCT) has launched a new practical advice programme delivered by a team of health professionals aimed at helping people to keep fit and lead healthier lives. The ‘Health Trainers’ will cover the Stafford, Stone, Gnosall, Ecceshall, Great Haywood and Penkridge areas of South Staffordshire. Health trainers, on a one-to-one basis,… Read more »

A question of STATUS

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Our latest customer survey took place at the end of 2008.  We survey every tenant  and leaseholder and more than 2300 customers replied.  The results are still being analysed but here’s the news so far. Customer Contact 67% of respondents find it easy to get hold of the right person when calling SARH 81% think… Read more »

Stafford and Rural Homes shortlisted for the ‘Housing Heroes’ Awards

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Stafford and Rural Homes  has been shortlisted from more than 300 entries to the national Housing Heroes Awards. SARH is one of five housing associations that make up the New Generation Procurement Group which entered the awards to showcase the innovative way in which its members are helping to save their customers money. The Group… Read more »

SARH is a ROSPA award winner

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Stafford and Rural Homes (SARH) is celebrating winning one of the prestigious RoSPA Occupational Health and Safety Awards in 2009. The Gold award will be presented at a ceremony at the Birmingham Hilton Metropole Hotel at the National Exhibition Centre on Thursday, May 14. The ceremony will take place alongside Safety & Health Expo 2009,… Read more »

Here is what you had to say!

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Following a series of local conversation events we can now share with you what matters most to our customers.  A washing line exercise allowed us to ask the questions What do you like about your landlord? What is not so good about your landlord? What would you change about your landlord? Feedback from this exercise… Read more »

Need help with budgeting?

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Many  of our customers are struggling to make ends meet, with spiralling household bills and increased unemployment.  For those customers in need of assistance help is available. SARH Benefits Liaison Officer Annette Hopkins provides free confidential advice for customers experiencing financial difficulties.  She can help people claim welfare benefits, manage debts and with general household budgeting. … Read more »

Tenants and Residents Federation AGM

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Stafford and Rural Homes Tenants and Residents Federation Notification of ANNUAL GENERAL MEETING Monday  6th APRIL 2009 6.30 TO 9.30pm at THE DAVID JONES CENTRE , 96a STONE ROAD, STAFFORD ST16 3BZ Nominations to registered on or before 25 March 2009 Nomination Forms for Officer Roles on the Executive Committee can be obtained from the Community Resource Centre, Stafford… Read more »

Mortgage Rescue Scheme Launched

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The Mortgage Rescue Scheme was launched by the Government in January 2009 and aims to help people at risk of being made homeless because they are having difficulty paying their mortgage. You need to apply to your local council for help. In this area this is Stafford Borough Council. The Council works with its partners,… Read more »

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Customers time for talking

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SARH has been finding out what customers really want as part of a National campaign being led by the Tenant Services Authority (TSA). The National Conversation is the largest ever consultation with tenants of social housing in England. The conversation will ensure customers’ views are at central to the development of the TSA’s new regulatory… Read more »

TSA

Your chance to have your say about standards in social housing

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The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations and co-ops. From spring 2010, they are likely to be responsible for local council and arm’s-length management organisation (ALMO) landlords too. The first thing the TSA needs to do is draw up a brand new set of standards for all… Read more »

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