Beware Bogus Callers

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We have received details of a potentially bogus contractor who has been approaching tenants in the Common Rd area of Stafford, telling cusotmers they work for Mitie (one of our contractors) and asking whether the they want any work doing ranging from painting to fencing and gates. The men have worn yellow high-visibility jackets and… Read more »

Firefighters team up with SARH

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Firefighters from Stafford have teamed up with Stafford and Rural Homes in a bid to save lives and ensure that all new tenants are free from the risk of fire in their homes. This new partnership means that all new tenants will be offered a Home Fire Risk Check upon moving into their new homes…. Read more »

IMPORTANT INFORMATION – Changes to payment methods

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SARH has been advised that Payzone are no longer accepting payments using Allpay cards. This means if you try to make a payment using your Allpay card at a Payzone agent your payment will not be accepted. You can continue to make payments with your Allpay card at outlets displaying the Paypoint sign and Post Offices. If you… Read more »

Fire Starts When Your Attention Stops … Ban the Pan!

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Staffordshire Fire and Rescue Service are urging members of the public get rid of their chip pans and to replace them with deep fat fryers following a house fire on Merrivale Road last month. Firefighters from Blue Watch Stafford attended the incident which involved a chip pan that had overheated causing it to ignite after… Read more »


Opening Doors – Spring 2009 Issue

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The latest edition of Opening Doors to Better Homes (ODTBH) customer magazine is out now. ODTBH is published quarterly and is full of interesting and useful information for our customers.  If you would like to comment on the magazine or having ideas for future articles please contact Elaine Denney Communications Manager Download: Opening Doors Spring 2009


Specialist new ‘Trainers’ to help improve people’s health

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South Staffordshire Primary Care Trust (PCT) has launched a new practical advice programme delivered by a team of health professionals aimed at helping people to keep fit and lead healthier lives. The ‘Health Trainers’ will cover the Stafford, Stone, Gnosall, Ecceshall, Great Haywood and Penkridge areas of South Staffordshire. Health trainers, on a one-to-one basis,… Read more »

A question of STATUS

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Our latest customer survey took place at the end of 2008.  We survey every tenant  and leaseholder and more than 2300 customers replied.  The results are still being analysed but here’s the news so far. Customer Contact 67% of respondents find it easy to get hold of the right person when calling SARH 81% think… Read more »

Stafford and Rural Homes shortlisted for the ‘Housing Heroes’ Awards

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Stafford and Rural Homes  has been shortlisted from more than 300 entries to the national Housing Heroes Awards. SARH is one of five housing associations that make up the New Generation Procurement Group which entered the awards to showcase the innovative way in which its members are helping to save their customers money. The Group… Read more »

SARH is a ROSPA award winner

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Stafford and Rural Homes (SARH) is celebrating winning one of the prestigious RoSPA Occupational Health and Safety Awards in 2009. The Gold award will be presented at a ceremony at the Birmingham Hilton Metropole Hotel at the National Exhibition Centre on Thursday, May 14. The ceremony will take place alongside Safety & Health Expo 2009,… Read more »

Here is what you had to say!

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Following a series of local conversation events we can now share with you what matters most to our customers.  A washing line exercise allowed us to ask the questions What do you like about your landlord? What is not so good about your landlord? What would you change about your landlord? Feedback from this exercise… Read more »

Need help with budgeting?

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Many  of our customers are struggling to make ends meet, with spiralling household bills and increased unemployment.  For those customers in need of assistance help is available. SARH Benefits Liaison Officer Annette Hopkins provides free confidential advice for customers experiencing financial difficulties.  She can help people claim welfare benefits, manage debts and with general household budgeting. … Read more »

Tenants and Residents Federation AGM

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Stafford and Rural Homes Tenants and Residents Federation Notification of ANNUAL GENERAL MEETING Monday  6th APRIL 2009 6.30 TO 9.30pm at THE DAVID JONES CENTRE , 96a STONE ROAD, STAFFORD ST16 3BZ Nominations to registered on or before 25 March 2009 Nomination Forms for Officer Roles on the Executive Committee can be obtained from the Community Resource Centre, Stafford… Read more »

Mortgage Rescue Scheme Launched

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The Mortgage Rescue Scheme was launched by the Government in January 2009 and aims to help people at risk of being made homeless because they are having difficulty paying their mortgage. You need to apply to your local council for help. In this area this is Stafford Borough Council. The Council works with its partners,… Read more »

odtbh spring 09

Customers time for talking

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SARH has been finding out what customers really want as part of a National campaign being led by the Tenant Services Authority (TSA). The National Conversation is the largest ever consultation with tenants of social housing in England. The conversation will ensure customers’ views are at central to the development of the TSA’s new regulatory… Read more »


Your chance to have your say about standards in social housing

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The Tenant Services Authority (TSA) is the new regulator for homes owned by housing associations and co-ops. From spring 2010, they are likely to be responsible for local council and arm’s-length management organisation (ALMO) landlords too. The first thing the TSA needs to do is draw up a brand new set of standards for all… Read more »

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