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Frequently Asked Questions

SARH News

What are my repair responsibilities as a SARH Customer?

SARH customers are responsible for certain repairs and the general upkeep of their home. SARH can offer FREE help and…

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What is an emergency repair?

SARH operates a service to enable our customers to report Emergency Repair requests. The service is always open, and we…

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What is an urgent repair?

SARH will make every effort to complete urgent repairs within 5 calendar days of receiving your report. Urgent Repairs include: •…

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When will my repair be completed?

SARH will make every effort to complete routine repairs within 21 calendar days of receiving your report. Routine repairs include isolated…

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How do I report a repair online?

You can report a repair online using this form or contact us if you have any concerns. For emergency repairs please call 0800 111…

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I have lost or damaged a key fob – how do I get a new one?

When you move in to your SARH home, you will be given at least two key fobs. If you have…

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What should I do if I have a problem with damp, condensation or mould?

Dampness in the home is generally caused by excess condensation. Condensation is moisture produced through everyday living. Treating dampness or mould If…

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What can I do about an electrical fault caused by one of my appliances?

You may be charged if SARH attends to rectify a fault that has been caused by one of your appliances. 

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What should I do about an issue with a recently installed bathroom/kitchen or heating system?

If you have  had a kitchen, bathroom or heating upgrade within the last 12 months and are experiencing issues, please…

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How do I arrange to have the gas supply re-connected?

  Please contact SARH to re-connect* and test the gas supply giving at least 24 hours’ notice. We will also give…

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    Stafford and Rural Homes
    Registered as a Charitable Community Benefit Society 7852
    Registered with the Regulator of Social Housing L4458 + VAT number: 135524133
    Registered Office: 1 Parker Court, Staffordshire Technology Park, Beaconside, Stafford, ST18 0WP
    • Home
    • About us
      • Our Homes Board
      • What We Do
      • Careers
      • Value for money
      • Annual report 2019-20
      • Annual Review for Customers 2018/19
      • Annual Review for Customers 2017/18
      • Annual Review for Customers 2016/17
      • Annual Review for Customers 2015/16
    • SARH Customers
      • Coronavirus (COVID-19) Advice for customers
      • Online Services
      • Get Advice
      • Help us keep you safe
      • MyCommunity
        • Sponsorship
      • MyVoice – Get involved
    • Helping you live independently
      • Independent Living 55yrs Plus
      • You First Telecare Service
      • You First Wellbeing Service
      • Services For HAs And Local Authorities
      • You First Blog
    • Find a Property
      • Homes to Rent
      • Independent Living 55yrs Plus
      • Homes to Buy – Shared Ownership
      • SARH developments
      • Shops
      • Garages
    • Commercial Services
      • Telecare, Out of Hours Support and Lone Worker Monitoring
      • Commercial Units
      • Acquiring Land
    • FAQ
    • Contact us
      • Useful contacts
      • Complaints and feedback
      • News
        • Customer newsletters
      • Press team
      • Events
        • Manage Bookings
      • Document search