SARH News
What happens if I press my Telecare pendant by mistake?
Do not worry if you press your alarm by mistake. When your call is connected to the Customer Call Centre…
Read moreWhat do all the buttons on my Telecare unit mean?
On the home unit you will find 3 buttons and 1 LED light. The red light is the alarm button…
Read moreWhat happens to my Telecare service if there is a power cut?
It is very important to keep your lifeline unit plugged in at all times. This prevents the backup battery in…
Read moreWhat happens to my Telecare service if there is a fault on the telephone line?
If there is a fault on your telephone line the Lifeline alarm will not be able to connect through to…
Read moreHow often should I test my Telecare pendant?
It is important to test your pendant and sensors regularly. We aim to visit at least once a year to…
Read moreIs there anything that may affect the proper functioning of Telecare equipment?
Telecare equipment can be affected by objects in the home that create a lot of noise, project heat, or are…
Read moreWill my broadband internet be affected by the Telecare Service?
In order for your Lifeline alarm to have priority status over all outgoing signals, any broadband or other dialling equipment…
Read moreWhat are the benefits of a key safe and how does it work with the Telecare Service?
We recommend installing a key safe to allow the emergency services quick access to your home should they need it….
Read moreHow do the Telecare pendant and unit work?
The equipment has two components; the home base unit and your personal radio trigger (pendant). The home unit is connected…
Read moreWhat happens once I’ve pressed the Telecare alarm button or a sensor has been activated?
Your telephone will automatically connect you to the You First Customer Call Centre when the button is pressed. You do…
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