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Frequently Asked Questions

SARH News

What happens if I press my Telecare pendant by mistake?

Do not worry if you press your alarm by mistake. When your call is connected to the Customer Call Centre…

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What do all the buttons on my Telecare unit mean?

On the home unit you will find 3 buttons and 1 LED light. The red light is the alarm button…

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What happens to my Telecare service if there is a power cut?

It is very important to keep your lifeline unit plugged in at all times. This prevents the backup battery in…

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What happens to my Telecare service if there is a fault on the telephone line?

If there is a fault on your telephone line the Lifeline alarm will not be able to connect through to…

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How often should I test my Telecare pendant?

It is important to test your pendant and sensors regularly. We aim to visit at least once a year to…

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Is there anything that may affect the proper functioning of Telecare equipment?

Telecare equipment can be affected by objects in the home that create a lot of noise, project heat, or are…

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Will my broadband internet be affected by the Telecare Service?

In order for your Lifeline alarm to have priority status over all outgoing signals, any broadband or other dialling equipment…

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What are the benefits of a key safe and how does it work with the Telecare Service?

We recommend installing a key safe to allow the emergency services quick access to your home should they need it….

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How do the Telecare pendant and unit work?

The equipment has two components; the home base unit and your personal radio trigger (pendant). The home unit is connected…

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What happens once I’ve pressed the Telecare alarm button or a sensor has been activated?

Your telephone will automatically connect you to the You First Customer Call Centre when the button is pressed. You do…

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    Stafford and Rural Homes
    Registered as a Charitable Community Benefit Society 7852
    Registered with the Regulator of Social Housing L4458 + VAT number: 135524133
    Registered Office: 1 Parker Court, Staffordshire Technology Park, Beaconside, Stafford, ST18 0WP
    • Home
    • About us
      • Our Homes Board
      • What We Do
      • Careers
      • Value for money
      • Annual report 2019-20
      • Annual Review for Customers 2018/19
      • Annual Review for Customers 2017/18
      • Annual Review for Customers 2016/17
      • Annual Review for Customers 2015/16
    • SARH Customers
      • Coronavirus (COVID-19) Advice for customers
      • Online Services
      • Get Advice
      • Help us keep you safe
      • MyCommunity
        • Sponsorship
      • MyVoice – Get involved
    • Helping you live independently
      • Independent Living 55yrs Plus
      • You First Telecare Service
      • You First Wellbeing Service
      • Services For HAs And Local Authorities
      • You First Blog
    • Find a Property
      • Homes to Rent
      • Independent Living 55yrs Plus
      • Homes to Buy – Shared Ownership
      • SARH developments
      • Shops
      • Garages
    • Commercial Services
      • Telecare, Out of Hours Support and Lone Worker Monitoring
      • Commercial Units
      • Acquiring Land
    • FAQ
    • Contact us
      • Useful contacts
      • Complaints and feedback
      • News
        • Customer newsletters
      • Press team
      • Events
        • Manage Bookings
      • Document search