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Frequently Asked Questions

SARH News

Can Stafford and Rural Homes reject a Mutual Exchange?

SARH can refuse consent for a mutual exchange but only on specified grounds. The grounds for refusing consent are fully…

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What do I need to do if I am leaving my SARH home?

Customers must give at least four weeks written notice to terminate their tenancy. There are two exceptions to this •…

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Is there asbestos in my home?

If your home is more than 15 years old, it may contain materials made from asbestos. Asbestos is usually safe…

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I am leaving my SARH home – how can I request a reference?

If you are moving to a private landlord and require a reference, you can ask SARH to provide one. •…

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What are my repair responsibilities as a SARH Customer?

SARH customers are responsible for certain repairs and the general upkeep of their home. SARH can offer FREE help and…

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How do I report a repair online?

You can report a repair online using this form or contact us if you have any concerns. For emergency repairs please call 0800 111…

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What should I do if I have lost my keys and can’t get in to my home?

If you lose your keys and cannot get in to your home, contact SARH on 0800 111 4554. Lost key call-outs are…

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I have lost or damaged a key fob – how do I get a new one?

When you move in to your SARH home, you will be given at least two key fobs. If you have…

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Our Offer – the Lettable Standard

All SARH homes meet our agreed ‘lettable standard’. This means that before you move in, we will have ensured that: Your…

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What is the Warm Home Discount?

The government and energy suppliers are running a scheme to help eligible households get a rebate of £140 (inclusive of…

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    Stafford and Rural Homes
    Registered as a Charitable Community Benefit Society 7852
    Registered with the Regulator of Social Housing L4458 + VAT number: 135524133
    Registered Office: 1 Parker Court, Staffordshire Technology Park, Beaconside, Stafford, ST18 0WP
    • Home
    • About us
      • Our Homes Board
      • What We Do
      • Careers
      • Value for money
      • Annual report 2019-20
      • Annual Review for Customers 2018/19
      • Annual Review for Customers 2017/18
      • Annual Review for Customers 2016/17
      • Annual Review for Customers 2015/16
    • SARH Customers
      • Coronavirus (COVID-19) Advice for customers
      • Online Services
      • Get Advice
      • Help us keep you safe
      • MyCommunity
        • Sponsorship
      • MyVoice – Get involved
    • Helping you live independently
      • Independent Living 55yrs Plus
      • You First Telecare Service
      • You First Wellbeing Service
      • Services For HAs And Local Authorities
      • You First Blog
    • Find a Property
      • Homes to Rent
      • Independent Living 55yrs Plus
      • Homes to Buy – Shared Ownership
      • SARH developments
      • Shops
      • Garages
    • Commercial Services
      • Telecare, Out of Hours Support and Lone Worker Monitoring
      • Commercial Units
      • Acquiring Land
    • FAQ
    • Contact us
      • Useful contacts
      • Complaints and feedback
      • News
        • Customer newsletters
      • Press team
      • Events
        • Manage Bookings
      • Document search