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Frequently Asked Questions

SARH News

Assignment of Tenancy

In most cases, a new tenancy can only start after the existing tenancy has ended. The exception is when a…

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Succession of Tenancy

For tenants who transferred from Stafford Borough Council on 6 February 2006, there is a right of succession on the…

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How do I make a complaint?

At Stafford and Rural Homes (SARH) we are committed to providing all our customers with the best possible service. We…

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I am leaving my SARH home – how can I request a reference?

If you are moving to a private landlord and require a reference, you can ask SARH to provide one. •…

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What happens if my rent account is in arrears?

SARH takes prompt action to recover rent arrears, adopting a firm but fair approach. We realise that circumstances may change…

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Our Offer – the Lettable Standard

All SARH homes meet our agreed ‘lettable standard’. This means that before you move in, we will have ensured that: Your…

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Where can I find information about Right to Buy?

Information about Right to Buy can be found at www.gov.uk

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What are Rent Free Weeks and when are they?

The rent free weeks are when no rent is applied to an account. These are always the last 2 weeks…

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Changes Data Protection

Changes to the law surrounding the way organisations collect and store information is set to come into force on 25th…

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Fighting Fraud

SARH is committed to working with customers and the community to tackle fraudsters who can deprive families and individuals who…

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    Stafford and Rural Homes
    Registered as a Charitable Community Benefit Society 7852
    Registered with the Regulator of Social Housing L4458 + VAT number: 135524133
    Registered Office: 1 Parker Court, Staffordshire Technology Park, Beaconside, Stafford, ST18 0WP
    • Home
    • About us
      • Our Homes Board
      • What We Do
      • How We Are Run
      • Careers
      • Working with Us
      • Value For Money
    • SARH Customers
      • Coronavirus (COVID-19) Advice for customers
      • Online Services
      • Get Advice
      • Help us keep you safe
      • In My Community
      • Get involved
      • SARH Home Improvement Programme
    • Helping you live independently
      • Independent Living 55yrs Plus
      • You First Telecare Service
      • You First Wellbeing Service
      • The Alliance Group
      • Services For HAs And Local Authorities
      • You First Blog
    • Find a Property
      • Homes to Rent
      • Homes To Buy – Shared Ownership
      • Independent Living 55yrs Plus
      • SARH developments
      • Shops
      • Garages
    • Commercial Services
      • Telecare, Out of Hours Support and Lone Worker Monitoring
      • Commercial Units
      • Acquiring Land
    • FAQ
    • Contact us
      • News
      • Events
      • Manage Bookings
      • Document search