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Frequently Asked Questions

How do I apply for a Mutual Exchange?

When you have found someone who wishes to exchange properties with you, you will be asked to complete a Mutual Exchange Application Form.

How long will it take? SARH is required to give you a decision about your application within 42 days. However, we will try to complete the exchange process as quickly as possible.

What will happen next? A SARH Technical Officer will arrange to inspect your current home. The reason for the inspection is to identify any improvements that you may have carried out or any damage caused to the property. Any improvements you have carried out during your tenancy must be left in the property when you leave or you must reinstate the property to a condition acceptable to SARH. These matters will be fully discussed during the inspection. You will be given a copy of the inspection report so that you are clear about your responsibilities. On the day you move into your new home, SARH will arrange for safety checks to be carried out to your gas, electricity or solid fuel whichever is applicable. Please ensure that the engineers have access to the property.