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Frequently Asked Questions

How do the Telecare pendant and unit work?

The equipment has two components; the home base unit and your personal radio trigger (pendant). The home unit is connected to the mains power supply and your telephone line. It enables you to generate a call for help when and if you need it by immediately contacting the You First Customer Call Centre who will be able to provide you with the assistance you require. Your personal radio trigger is wirelessly connected to your home unit and enables you to generate a call for help from anywhere in your home and garden up to 50m (150ft) from the home unit – this will be dependent on the materials that form the structure of your property, but will be tested during installation. The personal radio trigger is water resistant up to 1m and can be worn safely in the shower, however wearing in the bath should be avoided. Find out more about You First Telecare