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Frequently Asked Questions

How often should I test my Telecare pendant?

It is important to test your pendant and sensors regularly. We aim to visit at least once a year to test the equipment but we would also encourage you to regularly press your pendant, every 3 – 4 weeks. When your call is connected to the Customer Call Centre, advise the operator that you are testing the equipment. If any of the batteries are running low, your sensor will automatically inform the You First Customer Call Centre. Likewise, if your battery is running low when you test your alarm, the Customer Call Centre will be automatically notified. Pendant batteries are non replaceable and we will make arrangements for your pendant to be replaced. For sensors with replaceable batteries, we will come out and replace them. Find out more about You First Telecare