Frequently Asked Questions

faq | What is not defined as a defect?

What is not defined as a defect?

A defect does not cover cosmetic damage, settlement or shrinkage cracks to your property.

A drainage issue caused by flushing or disposing of unsuitable products is not a defect and can incur a recharge.

Your tenancy agreement gives details of your repair responsibilities. It also includes the repairs that are the responsibility of SARH. For self help guidance, please see our ‘How to’ Videos.

Chat Live now!

Live Support

Have you tried our Frequently Asked Questions? See