Have you tried our Frequently Asked Questions? See www.sarh.co.uk/faq
What is not defined as a defect?
A defect does not cover cosmetic damage, settlement or shrinkage cracks to your property.
A drainage issue caused by flushing or disposing of unsuitable products is not a defect and can incur a recharge.
Your tenancy agreement gives details of your repair responsibilities. It also includes the repairs that are the responsibility of SARH. For self help guidance, please see our ‘How to’ Videos.