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Frequently Asked Questions

Our Offer – the Lettable Standard

All SARH homes meet our agreed ‘lettable standard’. This means that before you move in, we will have ensured that: Your home has had the following safety checks: • All gas and electric installations will be safety checked • An energy certificate will be issued following an energy performance assessment • An asbestos inspection will have been carried out and, if any was found, it will have been removed or made safe • A smoke alarm will have been fitted • There will be no: – bare wires or damaged electrical fittings – missing or unsafe flooring & floor treads on stairs – missing or damaged handrails Your home will be in good repair: • All major and general repairs will have been completed (timescales for minor repairs will be confirmed once you have signed your Tenancy Agreement) • General repairs are carried out in line with SARH Repairs Charter • Further repairs information can be found here • SARH will also assess the decoration of your home before you move in Your home will be secure: • Entrance and exit doors – where appropriate we will fit a 5 lever mortice dead lock that complies with Police and Insurance Company security recommendations • Controlled entry communal entrances will operate correctly • Door and window lock keys will be supplied and all locks will operate correctly • Gas and electric meter cupboards will be fitted Your home will be clean. This means: • All rooms will be clean including: floors, kitchen units, worktops, paintwork and internal windows, sinks, toilets, baths and wash hand basins • A new toilet seat will have been fitted • All rubbish will have been cleared from the house, gardens, outbuildings, and all communal areas (internally and externally) and lawns will be tidy More information is available in the New Customer Information pack: [PDF Download]