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Frequently Asked Questions

What happens to my Telecare service if there is a power cut?

It is very important to keep your lifeline unit plugged in at all times. This prevents the backup battery in the unit running flat. The backup battery is used to power the lifeline when there is a power cut. The battery lasts for approximately 26 hours If a power cut occurs, your Lifeline alarm will bleep and the red light (red button) will flash. To stop the bleeping you must press the green button on your Lifeline alarm. Your Lifeline alarm will automatically call the Customer Call Centre every 4 hours, to inform that there is a power cut so that they can monitor the situation. Find out more about You First Telecare