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Frequently Asked Questions

What is an urgent repair?

SARH will make every effort to complete urgent repairs within 5 calendar days of receiving your report. Urgent Repairs include: • Plumbing leaks or defects (if burst see Emergency repair requests) • Blocked drains, sinks, basins, baths or toilets (where there is a second toilet) • Defective cistern or overflow • Heating faults or breakdowns • Hot water faults or breakdowns • Minor electrical faults • Significant roof leaks • Breaches of security or safety to internal doors • Failure of entry phone • Graffiti • Faulty extractor fan • Faulty shower • Defective flooring (if trip hazard see Emergency repair requests) • Faulty communal TV aerial, damage to stair treads, handrails or banisters (if unsafe see Emergency repair requests) Learn more about SARH Repairs.