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Frequently Asked Questions

Will my broadband internet be affected by the Telecare Service?

In order for your Lifeline alarm to have priority status over all outgoing signals, any broadband or other dialling equipment needs to be filtered through an ADSL filter that is connected to the Lifeline unit. It is important that this is in place; otherwise your emergency call may not be able to dial through to the You First Customer Call Centre. If you require any support with this, please contact us for advice. Find out more about You First Telecare