Chat Live now!

Live Support

Have you tried our Frequently Asked Questions? See www.sarh.co.uk/faq

Fire safety in communal areas

SARH work with residents to keep tenants and visitors safe in our buildings.

The safety of communal areas is a priority for us and for our customers. A fire in a communal area could spread between homes. It could make it more difficult for the emergency services to reach you and might prevent you from leaving the building in an emergency.

What do we mean by communal areas?

Communal areas are places in your building that other people share. We’re not talking about your home. We’re thinking about areas outside your front door – like landings, entrance lobbies, corridors, meter cupboards, lifts, open walkways and balconies.

Why do communal areas need to be kept clear?

If there was a fire in your building, there must be nothing in these areas that could:
•    Stop you escaping quickly
•    Prevent emergency services reaching you or your neighbours
•    Give off toxic smoke or gas when burning
•    Explode in high temperatures – such as non-safety glass in picture frames or ornaments
•    Cause fire to spread more quickly

If you live in a building that includes communal areas, you must ensure that you don’t keep or store anything in these spaces.

Do you remove items left in communal areas?

We carry out regular safety inspections in apartment blocks. All objects found in communal areas will be removed.

We are able to store some objects for a short period. Customers have up to 14 days to claim these objects. If you wish to reclaim an item from storage you will need to pay an administration charge of £40 to cover the cost of removal, storage, transport and documentation.

Examples of some of the objects removed from communal areas and our storage/disposal policies

These items will be destroyed immediately
Artificial plants Washing lines or racks
Door mats Footwear and shoe racks
Flammable liquids Ornaments and decorative objects
These items will be stored for up to 14 days before being destroyed
Pushchairs and prams Bicycles
Mopeds Motorbikes
Children’s toys Bookcases
Tables Mobility scooters
Electrical items will be assessed and then EITHER destroyed OR stored for up to seven days.
Unwanted furniture and other items discarded by customers will be removed and destroyed. The cost of doing this is recovered through charges to customers at that address.

What should I do if something belonging to me has been removed from a communal area?

If it is clear who owns a particular object then we will leave a card at that property, letting you know that it has been removed in accordance with our fire safety policy.

If you have received one of these cards, or you think that something belonging to you may have been removed from a communal area, you can call the customer services team. We will be able to confirm whether we removed your item.

If something belonging to you has been removed and stored, you can reclaim it within 14 days (seven days for some electrical items). If you wish to do this, you can pay the administration charge over the phone, on the number above.

Advice about fire safety in shared buildings

If you have any questions about staying fire-safe in shared buildings or you want to clarify the storage/disposal policies for any item not listed here, our estate impact team will be happy to help you. You can contact them on 0800 111 4554.

email