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TSA AWARD

Housing association gains major Telecare accreditation

A service that gives around the clock support to elderly and vulnerable customers in Stafford has been recognised by the UK’s Telecare authority.

Stafford and Rural Homes’ has been accredited by the Telecare Services Authority (TSA) – the UK’s representative authority on Telecare services.

The award was given after a TSA audit of SARH’s 24 hour telephone control centre which is staffed by a team of caring professionals – who are on hand 24 hours a day every day of the year – to respond to emergency calls triggered by Telecare equipment in customers’ homes.

Sarah Wyke, Head of Independent Living for SARH, said: “This is a fantastic achievement for SARH that will enable us to secure funding and continue expanding our Telecare service to help more vulnerable customers across the borough.”

The TSA’s audit looked at the following areas:

• Monitoring Lifelines and Telecare for vulnerable people across the Stafford Borough.
• Installation of Telecare equipment.
• Service tailoring to meet individual customers needs.
• How SARH handles Telecare referrals from partner organisations.

Telecare technology helps elderly or vulnerable customers to lead more independent lives by having sensors and other equipment fitted in their home which are constantly monitored to provide security and peace of mind should an accident happen.

In partnership with Staffordshire Social Services, SARH provides a range of Telecare services including fall and flood detectors, smoke alarms and sensors that detect if someone has been out of bed or a chair an unusual period of time during the day and night.

SARH collected the award at the TSA’s Annual Awards Dinner, which this year was held at Hilton London Metropole Hotel, in London, on Monday, November 15.

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