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How to make a complaint and provide feedback


We welcome your feedback as we want to provide excellent services to our customers.

As Stafford and Rural Homes is part of the Housing Plus Group, all complaints and feedback are reviewed and actioned by the Group complaints team.

Please visit the Housing Plus Group website to find out more about our complaints and feedback policy and how you can contact us to share your views.

Group complaints policy – effective from 1 April 2021