News archive | New voice given to SARH customers
Jane Cannell

New voice given to SARH customers

A RETIRED doctor’s surgery manager from Greyfriars is part of a new board giving Stafford and Rural Homes customer’s greater influence in how the organisation is run.

Jane Cannell, 75, is one of eight SARH customer board members that will help shape the future of the housing association, which owns and manages more than 5,600 homes in Stafford Borough.

“Making sure customers’ views and opinions are heard is extremely important as we are the ones who receive SARH’s services,” said Jane Cannell.

“The new Customer Board will help customers hold the company to account and help to improve the ways in which landlord services are offered and delivered. Whilst customers focus on making the landlord service excellent the Strategic Board of SARH will concentrate on the new challenges facing the company with reduced funding, changes in benefits, rent setting and the need to build more homes in the Borough.

“As the first members of the customer board it is important that we lay strong foundations for those that will follow so SARH can continue to grow as a successful organisation.”

As well as her work as a surgery manager in Greyfriars Jane has a wealth of local experience having been the chair of the Stafford District Arts Council for 25 years and also the chair of the Stafford Music Festival.

For the past four years Jane has also been part of SARH’s continuous improvement group, which includes customer and staff representatives, and scrutinises the performance of key services every month.

“The new Customer Board brings together people of all ages, from those in their 20s to those over 65, all with lots of experience in many different fields.  This not only gives us a broad spectrum of ideas and opinions it also means we can learn a lot from each other,” Jane added.

For SARH customers keen to take a role in the Customer Board the company is keen to know who you are and help you understand what would be needed to be a member of the Customer Board and shape the organisations landlord services in the future.

“Becoming a customer board member is a great opportunity to learn and develop new skills as well as playing a key role in decisions on SARH services,” said Karen Armitage, Stafford and Rural Homes Chief Executive.

“We are looking for customers who understand SARH and its Values and is passionate about working with us to deliver the best possible service to our customers.”

The duties of the Customer Board will include being responsible for monitoring customer satisfaction, scrutinising communication with customers, and recommending areas of investment to help SARH deliver a better service.

The Customer Board will work alongside a strategic board made up of five independent representatives, two customers, two local authority elected members and one local authority officer.

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