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Coronavirus FAQs for garage customers

We are currently concentrating our efforts where they are needed most. This means we’ll be focusing on essential services, like emergency repairs, offering advice about rent and service charges and where you can access help if you are experiencing financial difficulties.

Within this dedicated coronavirus FAQ area, you can find all the latest answers to your queries and questions about your tenancy and rent.

How can I contact you to discuss my garage rent?

You can call our customer service centre on 0800 111 4554 who can offer you help and advice and refer you to your dedicated officer.

Will I lose my garage, if I cannot pay my rent as a result of financial hardship caused by coronavirus?

In order to continue to provide our services and to maintain your homes, we must still collect rent, but no customer will be evicted for being unable to pay their rent because of the impact of coronavirus. You will, however, still receive standard rent arrears reminders.
We will work with our customers to find affordable solutions in order to help people through this difficult period, so if you’re concerned please contact our customer service centre on 0800 111 4554.
Our advisors can refer you to your dedicated officer for further help and support.

What should I do if my work closes or I need to self-isolate and can’t afford to pay my garage rent?

If you are concerned about your rent payments due to changes in your income, we advise that you look into any financial support that may be available to you as soon as possible.  You can find out more in the website.

I have already terminated my garage tenancy, but I am unable to return my keys back to your offices

You can send your keys to us in the post.  Please ensure you include details of the garage address with the keys.
You can also call our customer service centre on 0800 111 4554 and ask to speak to your dedicated officer who will be able to discuss this with you further.