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Have you tried our Frequently Asked Questions? See www.sarh.co.uk/faq

Get Advice

Get help with your home, money and more.

We want to make it as easy as possible for you to get help and support with your life and home. Taking on a home can be a lot to manage, so we’re here to help. You can learn about how Aids and Adaptations could improve your independence, ways you can look after your home and reporting a repair. You can also find out more about your rent payments, home insurance and benefits and the support available to you.

Talk to us

If you think that your household income might fall and you are worried about how you can manage your bills, don’t let things get on top of you.  

Talk to us as there are things that we can do to help.

Community hub sessions

We are opening two new free community den sessions in Stafford, on an appointment only basis from Friday 16 July 2021.

Community den sessions – OPENING ON FRIDAY 16 JULY

Day

Time

Venue

Friday Session one – 9am – 12.30pm

Session two – 1pm – 3.30pm

Beam
The Mills
Stafford
ST16 2QZ
Friday Session one – 9am – 12.30pm

Session two – 1pm – 4pm

University of Wolverhampton
2a Staffordshire Place
Stafford
ST16 2LP

What are community den sessions for?

Whether you need help to get into work, support to get online or advice to get your finances back on track, we have just the thing for you.  At our weekly job clubs and drop-in sessions we offer:

  • Advice on how to maximise your income and reduce your weekly household bills, along with managing debt.
  • Welfare benefit checks, including Universal Credit
  • 1:2:1 support.
  • Help to get back into work from CV writing to job searching, through to interview.
  • Training and support that can help you develop new skills or build on those you already have.
  • Assistance to find work placements, apprenticeships, volunteering opportunities or signposting you to programmes such as The Prince’s Trust.
  • Grant funding to help you gain new qualifications.
  • General housing advice and help to complete Homepoint housing applications.
How do I book a session?

If you would like to book an appointment at our Meole Den sessions, listed below in the What’s on section, please email employmentandmoneyadviceSSHA@housingplusgroup.co.uk or call 0300 300 0059 to find out more.

You can also use these contact details to seek advice over the phone from our Employment and money advice team.

Our venues

By working in Partnership with Wolverhampton University and Beam we are able to offer community den sessions in the following locations, with free internet access and support to get online.

 
Beam The University of Wolverhampton
The Mills
Stafford
ST16 2QZ

2a Staffordshire Place
Stafford
ST16 2LP

Safeguarding - Speak Up

Safeguarding means protecting the rights of an adult or child to live in safety, free from abuse and neglect.

As a responsible landlord, the safety of our customers is our priority. We want to make sure that you know how to get help and advice if you’re worried about a possible safeguarding problem in your neighbourhood. Please visit our safeguarding page for further information.

Rent and Payments

The rent we charge pays for the services we provide, such as maintaining and improving your home, housing management and the cost of running SARH. SARH has to follow government guidelines to decide how much rent should be paid on our properties. Guidelines include the size of the property, the location, the value and how local average earnings compare to national average earnings. Find out more about rent and payments and how you can get help and advice if you need it. You can easily check your rent balance online or by text message. Click here to find out more.

Repairs

SARH aims to provide a repairs service that meets the high standards you expect, provides excellent value for money, safeguards the future of your home and protects the environment. General repairs are carried out in line with SARH Repairs Charter. You can report a repair online or contact us if you have any concerns. • When you first move in to your home, all major and general repairs will have been completed. Timescales for minor repairs will be confirmed once you have signed your Tenancy Agreement • SARH will also assess the decoration of your home before you move in • Further repairs information can be found in your Customer Information Pack Read more about our repairs services including types of repair available and estimated time scales.

Benefits and Universal Credit

REMINDER –  If you receive Universal Credit, you need to update the To-do list in your journal, in-line with the rent review letter we recently sent to you. Find out more here.

Universal Credit is replacing certain benefits in parts of the UK. You may be able to claim if you’re on a low income or out of work. You don’t need to do anything if you’re already claiming any benefits – you’ll be told when Universal Credit will affect you. Learn more about benefits and Universal Credit.

Aids and Adaptations

A fixed alteration to your home such as a grab rail or a walk-in shower could help you or a member of your household live independently for longer. SARH Customers or anyone who lives with them on a permanent basis can request an aid or adaptation. Find out more about Aids and Adaptations.

Our offer

All SARH homes meet our agreed ‘lettable standard’. This means that before you move in, we will have ensured that: • Your home has had safety checks • Your home will be in good repair • Your home will be secure • Your home will be clean For full details of the lettable standard please click here.

Home improvements

SARH encourages you to give your home a make-over from time to time by redecorating. Learn more about making home improvements.

Referral for smoke alarm for customers with hearing loss

Referral for smoke alarm and/or assistive technology equipment for customers who have hearing loss. Click here to complete the form.

You First Telecare Services

Telecare services in Stafford – helping you live independently for longer. An award winning team of dedicated caring advisors support your needs 24 hours a day, 365 days a year. Click here for more information.

'How To' Videos

SARH have developed ‘How To’ videos to promote guidance on things that fall under a customers responsibility. To view these videos please click here.

SARH encourages you to give your home a make-over from time to time by redecorating. Learn more about making home improvements. “I’ve been able to add my own finishing touches including a huge picture of the New York skyline that fills one wall.”

Jeremy ‘Jez’ Evans, SARH Customer

Meet the Neighbourhoods Team

SARH has a dedicated Neighbourhoods Team who work closely with SARH Customers and key partner agencies in order to support the community. Learn about what they do.

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