Our home improvement programme work to replace kitchens, bathrooms, boilers and external doors is based on the age of the components within your home, as shown below:

If your fixtures do not fit the age criteria, they will continue to be repaired until sufficiently old enough for replacement and when we are next in your area.

To ensure that we use all of our resources as efficiently and effectively as possible, our teams carry out planned improvement works one area at a time. So instead of fitting a kitchen in one location one week and then a completely different area the next, they replace all kitchens meeting the age criteria in a particular street, at the same time.

To find out when your home/area is due for planned improvement work please contact our customer services team.

When your kitchen, bathroom, boiler or external doors are due for replacement there is no need to call us. We will contact you well before our teams are working in your area.

The timescale for installation will depend on what improvement work we are carrying out.

Yes – we will give you plenty of notice. If you are having a new kitchen or bathroom installed, you will be given the opportunity to choose from a range of fixtures and fittings, including wall and floor tiles.

It’s really important that you let us carry out planned improvements to your home as we cannot guarantee that we will be able to continue to source and repair old parts. This could lead to your home having mismatched replacement parts and it taking us much longer to complete your repair.