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Planned improvements

We are continuing to prioritise emergency repairs. This means that, due to the impact of covid-19, there are delays to our planned improvements programme. We apologise for any inconvenience caused and appreciate your ongoing patience.

Each year we spend over £30m repairing, improving and maintaining homes.

In 2019-20, as part of our planned improvement programme, we:

  • Fitted new kitchens in 509 homes
  • Carried out 583 new boiler installations, helping to cut energy bills for customers
  • Replaced bathrooms in 771 homes and fitted 125 wet rooms
  • Rewired 200 homes
  • Installed 219 new doors

When will you improve my home?

Our home improvement programme work to replace kitchens, bathrooms, boilers and external doors is based on the age of the components within your home, as shown below:

Improvement Age
Kitchen 20 years old
Bathroom 30 years old
Boiler 15 years old
External doors 30 years old

If your fixtures do not fit the age criteria, they will continue to be repaired until sufficiently old enough for replacement and when we are next in your area.

To ensure that we use all of our resources as efficiently and effectively as possible, our teams carry out planned improvement works one area at a time. So instead of fitting a kitchen in one location one week and then a completely different area the next, they replace all kitchens meeting the age criteria in a particular street, at the same time.

Can I find out when you are in my area?

To find out when your home/area is due for planned improvement work please contact our customer services team.

What if I don’t know the age of my kitchen, bathroom, boiler or external doors?

When your kitchen, bathroom, boiler or external doors are due for replacement there is no need to call us. We will contact you well before our teams are working in your area.

How long will it take for you to carry out my home improvement?

The timescale for installation will depend on what improvement work we are carrying out.

Type of work Timescale
Kitchen, bathroom or shower room Five days for installation

One day for decoration

Boiler Depending on the type of heating system installed –

One to five days

External doors Up to one day

Will I have time to prepare for the work?

Yes – we will give you plenty of notice. If you are having a new kitchen or bathroom installed, you will be given the opportunity to choose from a range of fixtures and fittings, including wall and floor tiles.

Do I have to give you access to my home for you to carry out improvement work?

It’s really important that you let us carry out planned improvements to your home as we cannot guarantee that we will be able to continue to source and repair old parts. This could lead to your home having mismatched replacement parts and it taking us much longer to complete your repair.