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Report a non-emergency repair

Report a non-emergency, minor repair

  • Due to the impact of Covid-19, our response time to non-emergency repairs may take longer than usual. To allow us to dedicate our resources where they are most needed, please do not call to ask for updates about non-emergency repairs as we will contact you as soon as we have more information.

    Your support and patience during this difficult time is really appreciated.

    If you believe this issue poses a health and safety risk, please contact our customer services team on 0800 111 4554.

    Once you have completed this form, please do not call our customer services team regarding this repair. We aim to get back to you and arrange the repair as soon as possible.

  • Uploading a photograph will help us assess the problem more quickly. You can upload the following file types: PNG, JPEG, GIF, BMP. Please note that the maximum file size for upload is 30mb.
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    Accepted file types: png, jpeg, gif, bmp, jpg, Max. file size: 30 MB.
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