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Customer Guide to Bathroom Upgrades

Stafford and Rural Homes (SARH) continues to invest in upgrading its housing stock.

SARH is committed to improving the bathroom in your home using modern materials, and to a well-designed and safe high standard. This work is delivered by Housing Worx, SARH subsidiary.

We keep up to date information about the condition of homes, which allows us to prioritise the work we will do. If we are planning to carry out any work on your home, we will write to you telling you what work we will be doing and when it will happen.

Step 1 – Notification and survey visit

You will receive a letter from SARH notifying you that your home is in this year’s programme for bathroom replacement.
Within 3 months of receiving your letter, Housing Worx will contact you to arrange a survey.
During the bathroom survey, the designer checks for unusual features in your bathroom, consults you on your requirements and develops a bathroom design that you and the surveyor are happy with.
You have a choice of wall tiles and vinyl flooring. A standard bathroom normally has an acrylic bath with an electric shower over the bath, a shower curtain and rail, a pedestal wash basin and a new WC pan and cistern.
It is very important that you keep the survey appointment. If you cannot make the date then please contact us as soon as possible.

Step 2 – Start date

Housing Worx will contact you to arrange a start date for the work to take place.

Step 3 – Before work starts – your responsibilities

You will need to empty the bathroom ready for the electrician to start on day one, please remove all that you can so nothing gets dirt and dust on it.

Step 4 – During the work – your responsibilities

Whilst the work is in progress it is advisable to keep pets and children away from the bathroom.
Be aware of potential trip hazards and do not touch any materials or power tools, sealants or glues.

Step 5 – What to expect when work starts

It is very important that you allow access to your home on the day that you agreed the work could take place.
The work will take approximately 6 working days to complete. The team starts at approx. 8am and finish around 5pm each day. No work is done at weekends.

We recognise that having your old bathroom removed and a new bathroom installed can cause disruption to family life. We will make every effort to keep the disruption to a minimum.
PLEASE NOTE that the electricity and water will need to be turned off during the installation for a very short time so it is advisable to run off and store some water for use throughout the day.

Day 1 – The Housing Worx Electrician will install an extractor fan where possible; and change the light fitting and pull cord. Electric cabling will also be installed ready for the new shower.
Day 2 – The Housing Worx bathroom installer will remove the old bathroom and start installing the new bathroom. The installers will ensure you have a WC to use.
Days 3 – 6 – Walls will be tiled and the remainder of the bathroom suite will be installed together with the shower. The last stage is for the floor layer to lay the cushioned vinyl flooring which will take a few hours.

Step 6 – When the work is complete

When all the work is complete, the Housing Worx surveyor will visit you to ensure you are happy, and to check that the work is completed to a high standard.

For more information about the Home Improvement Programme please contact us.