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SARH takes action against customers who do not pay rent

A STAFFORD housing association is tackling those who do not pay their rent.

Stafford and Rural Homes (SARH) has evicted three customers – one from Greyfriars and two from Highfields, Stafford – who have refused to pay their outstanding rent.

Karen Armitage, Chief Executive of SARH, said: “A home is absolutely essential to a person’s safety and stability which is why we take every step possible to allow customers to remain in their homes. Eviction for rent arrears is the last resort but those who continually fail to accept the help we offer and do not pay their rent are in danger of losing their homes.

“We have a rent arrears policy process in place that provides people with every opportunity to enter into a payment agreement. Eviction is not something we enter into lightly but we need to make our homes available for people who are in need and are prepared to pay.

“It is also important to stress that the action we take against those who do not pay their rent does not end at eviction.  We will take the necessary steps to recover the money owed to SARH and we will not house somebody who we have had to evict for non payment of rent if they have an outstanding debt with us.”

SARH Money Advisors provide a range of support and guidance to help customers prioritise their debts to prevent arrears occurring or escalating.

To make rent payment as easy as possible SARH has put in place a new smart phone app, called ‘allpay’.

The new ‘allpay’ app can be used by all customers with a smart phone, however if customers do not have a smart phone they can call the Customers Service Centre on 0800 111 4554 to pay their rent over the phone, or make payments via the internet, by direct debit, by text message or over the counter at the Post Office or PayPoint centres.

“We have a good track record in tackling rent arrears and we will continue to work with our customers and partners to help prevent our customers getting into financial difficulties so that they can remain in their homes, and enable SARH to collect the money required to continue to invest in our homes,” said Debbie Emmitt, SARH Director of Neighbourhood Services.

“I would urge any customers who have financial worries to contact our Money Advice team.  We want to help all of our customers to maximise their income and fully utilise the benefits they’re entitled to,” she added.

If you are having difficulty paying your rent please contact SARH on 0800 111 4554.

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