News archive | Stafford and Rural Homes deals with cold snap

Stafford and Rural Homes deals with cold snap

STAFFORD and Rural Homes has taken extra steps to ensure it can respond as quickly as possible to customers affected by problems in the extreme cold weather.

SARH has stocked up on extra heaters that can be supplied to customers if they experience central heating problems or boiler breakdowns.

The SARH gas and repair teams are working flat out to ensure customers get the best service possible service, and engineers are on call 24 hours a day to deal with emergencies.

Karen Armitage, Chief Executive of Stafford and Rural Homes, said: “We have done all we can to prepare for this severe cold spell and our teams are working around the clock to respond to any heating problems faced by customers.”
Stafford and Rural Homes is urging anyone who experiences problems to contact them on – 0800 111 4554.
If a customer has no heating SARH will treat the situation as an emergency and will attend within 24 hours. However, due to the extreme cold, SARH will also deliver heaters to the customer which they can use until a SARH engineer is able to attend.

If a customer has partial loss of heating – this would not be treated as an emergency – but we will agree with the customer the first convenient appointment for an engineer to call to carry out the repair. However if the customer is vulnerable (frail, has a disability etc) we will treat partial loss of heating as an emergency and attend within 24 hours.

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